How many tickets do we need to buy to form a Group Sale?
On Broadway the standard minimum group purchase is twenty tickets per group. There are some shows which have lower minimum requirements of ten or fifteen per group sale. Most off-Broadway shows have minimum requirements of ten or fifteen per group purchase.
What if we can't fulfill our minimum ticket purchase requirement?
If your group should fall short of their minimum group ticket purchase requirement, we can still help you, however your sale will not be eligible for a discount and may be subject to a surcharge. Please call us for details on other special arrangements that may be of help to you.
Are Group Sales tickets refundable?
In most cases "all sales are final", but we never like to give up on a client. Every effort will be made to assist you in re-selling your "extra" tickets. We will go the distance to help your group! Please call us and we will be happy to explain the generous policy of "Past Dating" any unused tickets.
Are group tickets exchangable for other days or shows?
Unfortunately, not. When you purchase a group sale, you are contracted to a specific show on a pre-selected date of your choice. In the event of any error in your date selection process, given ample time of at least several weeks prior to your original date, we may be able to exchange your tickets to a different date of the same show. This new selected performance would be subject to seating availability only and there would be no guarantee that your seat locations would be the same or similar, as no two dates have the same locations for purchase. If there is a price difference in your new performance, you are responsible to pay that difference.
Where will our seats be located?
You always have a choice of section in every theatre, based upon availability. In most cases if you have specific location requirements, please instruct us so that we may be able to fulfill your specific needs. It's advisable to order far in advance of your selected performance date; in order to have the better seats assigned to your request.
How do we pay for our group sale?
Payments are made by company or personal check. When your request is ready to be confirmed you will receive an invoice with an exact due date for payment.
How do we receive tickets that we have paid for?
Usually group tickets will be sent to you by certified/insured mail. If you require other methods of receiving your group tickets, please advise us, we will take care of that for you. If you should desire that your group tickets be held for you at our office, our Group Welcome Center, or at the theatre Box Office, we can arrange that for you as well!
What happens if tickets are lost in the mail or missing?
If tickets are lost in the mail or if you do not receive the exact quantity that you paid for, call us immediately. You are protected at all times with replacement passes, which represent the exact locations that you were assigned originally. Your orders are ALWAYS protected!
If our group has several buses in transit, where do they park?
Parking accommodations for motor coach buses are in many cases right on the same street or in designated areas very nearby the theatre. Most motor coach professionals already know the routes and streets accessible for their parking needs.
Are theatres handicapped accessible?
Yes, almost every New York City venue is handicapped accessible. You should always let us know when placing your order if any members of your group need special seating arrangements for people in wheelchairs. We need to know if they can get out of the wheelchair or if they need to be assigned a specific section of the theatre so that they can remain in the wheelchair. Usually, the wheelchair locations will allow for an accompanying friend to sit with that person. If someone in the group needs an aisle seat due to health reasons, we will accommodate that request as well! Theatre Management personnel will always be on site to assist your group on the day of your performance.
What happens if one of our group attendees gets ill and has to leave during the performance?
These issues do come up and we want to make sure that your day of theatre is a happy experience. Save your ticket stub! Call us at our headquarters and we will be happy to work with you to make sure that person gets to see the show another time!
What is the age requirement to come to a Broadway show?
In most cases four years of age and over. However there are shows that are just not suitable for such youngsters. Some theatres even have "crying rooms", but if you suspect that your child might be inclined to cry or act up in anyway… that's a good indicator that they may be too young to attend a Broadway show.
Where can we check our coats or personal belongings?
Almost every theatre has a coat check facility. Most are only open in the cold weather months. If you need to check something like luggage, even though it is not encouraged that you attend theatre with such a large object in tow, speak to theatre management upon arrival for instructions.
Do theatres have lost and found departments?
Usually theatres do not have specific lost and found departments. Theatre porters will turn in any found items to theatre management upon the cleaning of a theatre venue. Call us to receive instructions on how to trace your lost personal items.
Are theatres equipped with booster seats for very small children?
Most theatres do have booster seats available for your "little ones". Theatres where kid-friendly shows are playing will most likely have more booster seats on hand than others. Please ask an usher to assist you on the day of your show.
Are theatres equipped with any special hearing aid devices?
Most Broadway theatres are equipped with the IRLS, Infra-Red Listening System. This wonderful aid for the hearing impaired has been helping audiences to have the best experience in sound since 1981. Generally there are a limited number of these headsets available on a first-come, first-served basis. If you arrive early enough at the theatre you are sure to get one. The services are free of charge. You are required to leave a personal ID when you accept your IRLS headset, which will be returned to you when you return your headset.
What if someone is talking in the theatre or being disruptive during the show?
Chances are they are NOT a Match-Tix customer! You should immediately report this behavior to a theatre usher or manager. They are there to help you on the day of your performance! We wish we could control rudeness and in our own small way we can. Occasionally, there are situations where disruptive patrons were made to leave the theatre. And then there are those "Cell Phones"—everyone needs to make sure that their cell phones are turned off for the entire duration of the performance. Pre-show announcements about cell phones and noises from candy wrappers are now commonplace at shows.
Is outside food or beverage allowed inside theatres?
Never! Almost every theatre has a concession for snacks and beverages to be purchased for intermission use only.
If we are waiting for someone to pick us up after the show, can we wait inside the theatre building?
Usually you can wait inside the theatre lobby, but some theatres will have a set time where they must lock lobby doors. At that time you will be asked to wait outside on the sidewalk or if a theatre has an outer lobby, you may be instructed to wait there. Generally, within 15 minutes, lobby areas are cleared from public access after a performance.
Do theatres have ample security?
Yes, and theatre management works closely with them to always assist patron's needs.
When browsing through the Match-Tix website, what if I can't find my show choice?
If you can't find the show selection you are searching for, it could mean one of the following: The show is now closed. The show is not on sale at this time. The show does not provide for group attendance and/or group discount policies. Please call us for further information if you do not see the show you are looking for.
Is there an obligation to pay for tickets when I place my order?
No. Payments for group sales are only required on the specific due date on your invoice. Your orders for groups can be cancelled any time prior to payment.
Are there any other fees to pay above the ticket prices?
Sometimes there are minimal surcharges above the ticket price due to holidays, peak prime dates and Saturday evening black out restrictions. We will always inform you of which performances are subject to incremental fees.
Can you help our group with parking, restaurants or cast meet and greets?
Yes, always. It's part of our services for your groups. Ask us about all the other programs that Match-Tix offers to make your theatre experience even more memorable.
Are you able to provide us with any special materials to help us solicit our group members?
Yes. We have everything from brochures and videos to educational study guides and MORE for every show in town! Just give us a call to obtain your materials!
How can our group get discounts on show souvenirs that are sold in the lobby?
If you have a volume purchase for show merchandise, call us and we will happily make those arrangements for you.
Are there any perks or incentives for the group leaders?
Yes. Some shows have a comp policy for group attendance based upon the number of tickets purchased. Quantities vary from show to show and restrictions on the number of comp tickets are subject to change.
What do we do if bad weather prevents us from seeing the show?
If due to a weather related or other emergency situation, you can not make your scheduled performance, every effort will be made to reschedule your group to come to another performance either as a group or in split numbers making up smaller groups. Since "these things happen" we want to make sure you get to see your chosen show. A past dated ticket policy is in effect for your group's protection. You will not lose the value of your paid sale. We will make future arrangements to have you come back to see the show strictly based upon availability. Weekends are generally restricted from this policy, but we will work very closely with each group leader to make sure that everyone in the group has an opportunity to attend the show at a later date. Make sure you are in possession of your unused tickets as you will need them as proof of purchase (they have a cash value). If we are holding your tickets, they will be saved safely for you. Please be aware that when you are able to attend the show your original locations cannot be guaranteed.
How far in advance can we make a group booking?
You can place a group reservation up to 2 days prior to your desired performance. But, to get the best seats possible you should place an order for your group with as much lead time as possible to generate the best results for seating and all the special planning that goes into your group sales experience!
Are we able to email Match-Tix with inquiries?
Yes! 24/7... We are always available on-line for any question or concern! NO MINIMUM ON QUESTIONS! Ask Mr. Matchtix.